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LDR HQ — Atlanta, GA

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41 Questions Answered
7 Topics Covered
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No. 01 — Frequently Asked

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Forty-one answers across seven topics. Filter by topic or search the keyword you have in mind.

Showing 41 of 41 questions
Yes — LoadRunner ships worldwide. Shipping times and rates vary by destination and will be calculated at checkout.
Shipping costs are calculated at checkout based on your location and the shipping method you select. You'll see the full breakdown before you pay.
Free shipping is available on qualifying orders.
Carrier delays happen. If your tracking hasn't updated in more than 5 business days, reach out to us at contact us with your order number and we'll look into it on your behalf.
Address changes can only be made before your order ships. Email us immediately at contact us with your order number and new address. Once it's shipped, we can't reroute it.
Yes, we can ship to P.O. boxes for standard shipping. Expedited options may require a physical address depending on the carrier.
If your order hasn't shipped yet, email us right away at contact us with your order number and the correct address. We'll do our best to update it before it ships.
That's on us. Email contact us with your order number and a photo of what you received and we'll make it right immediately.
Email contact us with your order number and photos of the damage within 7 days of delivery. We'll sort out a replacement or refund depending on availability.
Email contact us with your order number and a description of the missing item. We'll verify and send it out or issue a refund if it's no longer available.
You'll receive a confirmation email immediately after placing your order. Check your spam folder if you don't see it. You can also log into your account to view your order history.
All orders are placed through the website at loadrunneratl.store. We don't process orders through DMs or over the phone to keep your payment info secure.
Some styles do come back — follow us on social media and sign up for our email list to get notified first when restocks drop.
When pre-orders are available we'll announce them on our social channels and via email. Make sure you're subscribed so you don't miss it.
You have 14 days from the date of delivery to initiate a return. Items must be unworn, unwashed, and in original condition with tags attached.
Yes. Start an exchange the same way you'd start a return — email contact us with your order number and the size you need. Exchanges are subject to availability.
All sale and discounted items are final sale and are not eligible for returns or exchanges.
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item, damaged item, etc.). In those cases we'll cover it.
Once we receive and inspect your return, refunds are processed within 5–7 business days. You'll receive a confirmation email when it's done. It may take additional time to appear on your statement depending on your bank.
Your order number is required to process a return. You can find it in your confirmation email or by logging into your account on the site.
Yes — we offer Shop Pay Installments at checkout, which lets you split your purchase into payments. Select it as your payment method when checking out.
Absolutely. All transactions on loadrunneratl.store are processed through a secure checkout, which uses SSL encryption. We never store your card details.
This can happen if there was a hiccup during checkout. Email us at contact us with the last 4 digits of your card and the approximate order time and we'll track it down for you.
Yes — sign up for our email list and follow us on social for exclusive drops, early access, and discount codes. Some promotions are limited time so stay locked in.
Only one discount code can be applied per order.
Sales tax is applied based on your shipping address in accordance with local tax laws. You'll see the tax amount at checkout before you complete your order.
We only accept payment through our official website checkout. This keeps your purchase protected and ensures you receive an official order confirmation and tracking.
Yes — each product page has a size guide you can reference before ordering. If you need additional help, email us at contact us and we'll help you find the right fit.
Most LoadRunner pieces are designed with an oversized, streetwear fit. We recommend checking the size guide on each product page and sizing down if you prefer a slimmer fit.
If you prefer a relaxed fit, go up. If you want it fitted, stay true to size or size down. Check the measurements on the product page and compare to something you already own.
Our pieces are pre-treated to minimize shrinkage. Follow the care instructions on the garment label — cold wash and air dry will keep your pieces looking fresh the longest.
We're working on expanding our size range. Currently available sizes are listed on each product page. Follow us and sign up for email updates to be notified when extended sizes drop.
We don't recommend it. Air drying is always best — it extends the life of the fabric. If you must use a dryer, use the lowest heat setting.
Turn your garment inside out before washing, use cold water, and air dry. Avoid ironing directly on any printed or embroidered areas.
Steam is fine from a distance. Do not iron directly on graphics, prints, or embroidery — always iron inside out on a low setting if needed.
Material composition varies by piece and is listed on the product page and garment label. We use premium fabrications designed for both performance and streetwear.
Atlanta, GA.
Sign up for our email list at loadrunneratl.store and follow us on Instagram for first access to new releases, restocks, and exclusive offers.
For wholesale or bulk order inquiries, email us at contact us with details about your request and we'll get back to you.
We're always open to partnerships that align with LoadRunner. Send your pitch to contact us and our team will review it.
If you see someone selling fake LoadRunner product or using our branding without authorization, email contact us with as much detail as possible. We take this seriously.
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FINE PRINT
14 days from delivery to start a return — items unworn, tags on, in original packaging, with proof of purchase. Sale items and gift cards are final. Approved refunds post to your original payment method within 10 business days. Start a return or ask a question on our contact us page.
14
Day Window
$0
US Return Shipping
We collect only what's needed to fulfill your order — name, address, email, order history. Sensitive data isn't shared without your consent, and we honor Global Privacy Control signals. Marketing is opt-in, unsubscribe any time. To access, correct, or delete your data, contact us.
0
Data Sold
GPC
Signal Honored
Orders ship from Atlanta in 1–3 business days. Free US standard shipping on orders over $150 — expedited and overnight available at checkout. Canada ships 7–10 days from $25 (customs may apply). Tracking emailed at the warehouse door. Wrong address or missing package? Contact us right away.
1–3
Days to Ship
$150+
Free US Shipping
By using this site you accept our Terms. All designs, imagery, and content belong to Loadrunner Supply & Company — no unauthorized reproduction or resale. Prices and products can change without notice. Site governed by US law. Questions? Contact us.
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Free Shipping on Orders $150+ · Atlanta, GA
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